Terms of Carriage

Article 1 (Scope of Application)

Contracts of carriage relating to the general passenger motor transportation business operated by Create New Co., Ltd. (hereinafter the "Company") shall be governed by these Terms of Carriage. Matters not provided for in these Terms shall be governed by applicable laws and regulations or general custom.

Where the Company agrees to individual special arrangements that do not conflict with the intent of these Terms or applicable laws and regulations, the terms of such special arrangements shall take precedence with respect to the relevant matters.

Article 2 (Instructions of Crew Members)

Passengers shall comply with the operational instructions given by crew members to ensure the safety of transportation.

Article 3 (Acceptance of Carriage)

Except in the cases set forth in the following Article, the Company shall accept requests for carriage from passengers.

Article 4 (Refusal of Acceptance or Continuation of Carriage)

The Company may refuse to accept or continue carriage in any of the following cases:

1. When the content of the request does not conform to these Terms;
2. When it is difficult to arrange a vehicle or equipment suitable for the intended use;
3. When the passenger requests a burden with respect to the carriage that exceeds what is ordinarily expected (including cases requiring reimbursement of actual costs, such as use of toll roads or travel to a destination significantly beyond the Company's business area);
4. When the content of the carriage would violate applicable laws and regulations or public order and morals;
5. When carriage is difficult to perform due to a natural disaster or other unavoidable cause;
6. When the passenger does not comply with a request made by a crew member pursuant to applicable laws and regulations;
7. When the passenger carries an item whose carriage is prohibited by law;
8. When the passenger, due to severe intoxication or a similar condition, cannot clearly state their destination, or is unable to walk without assistance;
9. When the passenger's attire or condition is such that it is likely to significantly soil the interior of the vehicle;
10. When the passenger is seriously ill and unaccompanied; or
11. When the passenger is a patient (including a suspected case) with an infectious disease requiring hospitalization under the Infectious Diseases Act.

Smoking is not permitted inside non-smoking vehicles, and the Company may refuse to accept or continue carriage if a passenger does not comply with a request to stop smoking.

Article 5 (Fares and Charges)

The fares and charges collected by the Company shall be those filed or approved under the relevant laws and regulations in effect at the time of boarding. Except in the case of individual contracts such as hourly hire, the amount shown on the taxi meter shall serve as the basis.

Article 6 (Collection of Fares and Charges)

Fares and charges shall be paid by the passenger upon disembarking.

Article 7 (Liability to Passengers)

If the operation of a Company vehicle causes loss of life or bodily injury to a passenger, the Company shall be liable for damages. However, this shall not apply where the Company proves that the Company and its crew members exercised due care in the operation of the vehicle, that the passenger or a third party acted willfully or negligently, and that there was no structural defect or functional impairment in the vehicle. This liability shall commence when the passenger boards and end when the passenger disembarks.

Article 8 (Liability Regarding Baggage)

In addition to the preceding Article, the Company shall be liable for damages incurred by a passenger in connection with the carriage, except where the Company and its crew members prove that due care was exercised.

Article 9 (Exemption for Force Majeure)

The Company shall not be liable for any damages arising from the suspension or alteration of operations that is unavoidably necessary to ensure the safety of transportation due to a natural disaster or other cause not attributable to the Company.

Article 10 (Liability of Passengers)

Where the Company suffers damage due to the willful act or negligence of a passenger, or due to an act by a passenger in violation of these Terms or applicable laws and regulations, the Company may seek compensation from such passenger.

Established: [　　　　] / [　　District Transport Bureau　Filing No.:　　　　　]